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Care Quality Commission

In the Care Quality Commission's (CQC) 2020 inspection, Grange Lea achieved a 'Good' overall care home rating, with an 'Outstanding' rating for our care. This distinguishes us as the only Care Home in Ponteland to be awarded a prestigious Outstanding classification by CQC. The CQC were very complimentary about our care home, here are some of the extracts from their report:

Staff went "above and beyond" to ensure care was just right for people. People and relatives confirmed the quality of care provided exceeded their expectations. One relative stated, "Having visited other care homes over the years we realise that Grange Lea is offering an outstanding quality of care."

Health care professionals were complimentary about the home. One health professional told us, "My observations are that they treat [people] with great respect and caring and the residents seem to be very happy at Grange Lea. The staff are friendly and very caring. The new management seem to have a similar ethos as the previous management of treating the residents as an extension of their own family."

Everyone spoke extremely positively about the care provided at the home. One relative stated, "The patience and empathy shown [to relative] has been phenomenal. In particular credit must be given to [names of staff]. [Name of staff member's] professionalism and leadership is outstanding, always going beyond for the residents and families."

Everyone spoke very positively about Grange Lea Care Home. One relative said, "As a caring family we could not have looked after her in the way Grange Lea has. The home is easy to visit, being welcoming and friendly and our mother appreciates her care...I recommend it to anyone who has an elderly relative in need of such care."

People were cared for by a consistent and stable staff team. There were enough staff on duty to meet

people's needs. One relative told us, "It's amazing, it's the continuation of the staff - it's all the same staff. It speaks volumes that staff remain."

Staff were aware of the impact which the environment had on people's wellbeing. One person loved clothes, a full-length mirror had been fitted in their room so they could try on all of their clothes. A bird table was installed outside another person's room so they could enjoy watching the birds. A sheep print roller blind had been fitted in another person's room because they loved the countryside.

If you’d like to read the full report, you can visit CQC’s report of Grange Lea Care Home

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